Responsible Gaming
Gaming Should Be Entertainment
At Winbox MY, we believe that online gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While gaming can be fun and exciting, it's important to approach it responsibly and within your means.
Always remember: the house has an edge, and you should never gamble with money you cannot afford to lose.
Age Verification
In Malaysia, you must be at least 18 years old to participate in gaming activities. We are committed to preventing underage gaming and verify the age of all our users.
If you are under 18, please do not attempt to access gaming platforms. If you are aware of a minor accessing gaming sites, please report this to the relevant authorities.
Warning Signs of Problem Gambling
Do you recognize any of these warning signs in your gaming habits?
- Spending more time or money gaming than planned
- Chasing losses by gambling more to recover money lost
- Hiding gaming activities or lying about the time and money spent
- Neglecting family, work, school, or other responsibilities
- Gaming to escape problems, stress, anxiety, or depression
- Experiencing mood swings related to gaming wins and losses
- Borrowing money or selling possessions to fund gaming
- Feeling anxious, irritable, or restless when not gaming
- Failed attempts to cut back or stop gaming
- Damaged relationships due to gaming habits
If you recognize any of these signs, it may be time to seek help.
Self-Help Tools & Controls
We provide several tools to help you maintain control over your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Establish a limit on how much you're willing to lose in a given period
- Reality Checks: Receive periodic reminders during your gaming session about how long you've been playing
- Session Time Limits: Automatically disconnect from your account after a set period of time
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account and all gaming services
Take advantage of these tools to keep your gaming experience safe and enjoyable. You can adjust these settings anytime in your account preferences.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of these organizations:
Malaysia
- Brief Intervention Treatment for Addiction & Mental Health (BIT): Helpline services available through the Ministry of Health Malaysia
- Befrienders Malaysia: Emotional support and crisis intervention - Call 03-7956 8145 or visit www.befrienders.org.my
International Resources
- GamCare (United Kingdom): Free support and advice - www.gamcare.org.uk
- GamStop (United Kingdom): National self-exclusion scheme - www.gamstop.co.uk
- Gambling Help Online (Australia): Confidential counselling - www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada): Information and resources - www.responsiblegambling.org
- National Council on Problem Gambling (United States): Call 1-800-522-4700 or visit www.ncpgambling.org
If You Need Help
Don't suffer in silence. Problem gambling is a treatable condition, and seeking help is a sign of strength, not weakness.
Whether you're experiencing gambling-related problems yourself or you're concerned about someone else, please reach out to one of the support organizations listed above. They offer confidential, non-judgmental assistance and can connect you with appropriate resources.
Your wellbeing is important to us. If you wish to self-exclude from our platform, please contact our customer support team immediately.